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Technology Supports for Families

Help for SPS Digital Tools and Devices

Please Note: In-person tech support at the Tech Resource Centers will close on Monday, February 14.  If you need a SPS device (iPad for preschool-2nd grade or laptop for 3rd – 12th grade) or have connectivity issues, please contact your school. This includes, broken, stolen or lost devices. 

If you have other tech questions, please contact our Student TechLine.

Getting Started with SPS Devices

Learn how to get your student iPad or laptop set up for school.

New Fall 2021: families will need to sign an agreement form and provide a $25 usage fee for student laptops and iPads. Read about Technology Usage Fees for Student Equipment.

Device Agreement and Set up

Quick Links for Login

Access approved digital tools for Seattle Public Schools students and families that have been reviewed for safety, privacy, and accessibility.

Is it online? Check status of SPS digital tools

Getting Started with Your District-issued Device

After charging your laptop or iPad, please follow these steps to set up your device for the first time.

Remove Apple News Widget and Stacks 

Some SPS schools received iPads with the next iPad operating system (iOS 15) installed. This changes the home screen to show the Apple News widget and could expose younger students to articles that are not age-appropriate.

The technology services team is working with Apple to remove the news widget permanently. Until a solution is implemented, it is recommended that teachers and families with student iPads manually remove the Apple News widget/stack from each iPad to block access to this list.

Read this document to learn to remove the Apple News widget from student iPads. 

Laptop Device Agreement and Set up

Technology FAQ and How to Set up Accounts

How Do Student Access Clever?

  1. go to Clever Student Portal
  2. select Log in with active directory
    1. If you are using a SPS laptop, you will automatically be directed to Clever.
    2. If you are using a personal computer, sign in with your student SPS email, “” and SPS password.
    3. Note: If you do not know your SPS username or have forgotten your SPS password, please contact your classroom teacher
  3. you are now in Clever

When visiting the Seattle Public Schools website, please look for a blue button with the Popular Login on the home page.

What is Clever

Clever, offers students (and teachers) easy access to Office 365, Schoology, and school-based applications. Go to Clever

To find resources such as TypingClub, students can follow these steps:

Log in to an SPS student computer.
Open Chrome and navigate to the district or your school website.
Select the “Students” drop down menu on the top right corner of the site and scroll down to “Student Portal.”
Select Log in with Active Directory.
Select the TypingClub icon under the SPS Tools section at the top of the page

Schoology is the Seattle Public Schools Learning Management System (LMS).

It is a tool teachers may use to post assignments, messages, events and includes a calendar.

To create a Schoology account, parents and guardians must obtain a Schoology Access Code from the Source.

Students do not create Schoology accounts, they are members by being enrolled in the class. Your student’s teacher or school librarian will help your student log onto Schoology.

To Register for Schoology as a Parent or Guardian

  1. First retrieve the Schoology access code by signing into your parent Source account by visiting
  2. Click the Schoology access codes in the menu.
  3. Copy and paste or write down your Schoology access code.
  4. Visit the Schoology website and enter the access code.
  5. Fill out the form with your name and email address
  6. Click Register.
  7. To add more students to your account, click the down-facing arrow on the top right and click the + Add Child link.
  8. Enter the Access Code from the Source and click the Use Code button.
  9. Repeat these steps if you have more children enrolled in SPS.

Schoology Course Codes

Students are automatically added to courses in Schoology. As a parent, you will be able to view the courses your student is enrolled in butwill not be able to make changes.

Sometimes, teachers will send a Schoology course code for students. If you have been sent a course code for a summer program, please help your student add this code in their student Schoology account.

  1. Have your student log in to Schoology.
  2. Select “Courses” in the top menu.
  3. Click “My Courses” under the student’s name at the top, right.
  4. From the “My Courses” page, click “Join a Course” on the right side of the page.
  5. Enter the access code (XXXX-XXXX-XXXXX).
  6. Click “Join.”

Students use their SPS Student Username to login to Schoology, Clever, email, etc. (ex: See Student Username tips if you do not know this username.

Please speak with your teacher for more information on joining courses.

Find more information with the Schoology Help Guides.

The Schoology website has a helpful parent guide.

If you have questions or need help please email

How Do Student Access SeeSaw?

  1. go to Clever Student Portal
  2. select Log in with active directory
    1. If you are using a SPS laptop, you will automatically be directed to Clever.
    2. If you are using a personal computer, sign in with your student SPS email, “” and SPS password.
    3. Note: If you do not know your SPS username or have forgotten your SPS password, please contact your classroom teacher
  3. you are now in Clever select the Seesaw application under SPS Tools.

When visiting the Seattle Public Schools website, please look for a blue button with the Popular Login on the home page.

What is Seesaw?

Seesaw is an online portfolio platform for elementary students (PreK-5th grade) for an online classroom for our youngest students. Preschool and elementary school teachers may choose to use Seesaw or Schoology for their students.

How do families/caregivers and students login to Seesaw?

Students access Seesaw through the Student Portal (Clever)

The Source is Seattle Public Schools’ online communication tool that allows parents, guardians and students access to schedules, attendance, assessment scores, and more.

Parents will use the Source to set up their Schoology account. To create a Schoology account, parents and guardians first login to the Source to retrieve a Schoology access code.

Before you get started, please be sure:

  • You are on record as the parent or guardian of an enrolled student.
  • Your email address is on record at your student’s school. This is typically done at the beginning of every school year.
    • When you update your contact information with your student’s school, please use the same email address for all of your students.

To set up a parent or guardian Source account:

  1. Visit and click “Set Up”
  2. Enter your email address
  3. Check your email for a message from
    1. If you don’t receive this email: First, check your email spam. Then contact your student’s school.
  4. Once you receive the email and have clicked the confirmation link, enter your email address in the Username field and create a Password.
    1. Your password must be five (5) or more characters long.
    2. Please do not use an apostrophe ‘ in your password.

Learn more about the Source and take a parent tour.

If you have questions or need help please email

The video below explains how to set up a Source and Schoology account:

Internet Connect for Online Learning

Affordable Connectivity Program (ACP)

The Affordable Connectivity Program is a Federal Communications Commission (FCC) program that provides a discount on monthly broadband bills for qualifying low-income households. If your household is eligible, you can receive:

  • Up to a $30 per month towards Internet service for eligible households.
  • Up to a $75 per month towards Internet service if your household is on qualifying Tribal lands.
  • A one-time discount of up to $100 for a laptop, tablet, or desktop computer (with a co-payment of more than $10 but less than $50)

For more information and to enroll, please visit the USAC Affordable Connectivity Program website.

Low-cost Internet Services

Internet Service Providers (ISP) such as Comcast and Wave do supply low-cost Internet solutions for eligible customers.  For more information about this, see the Seattle City website about low-cost internet options for Seattle residents on the City of Seattle website.

Public Wi-Fi Hotspots

Public free hotspot locations: FREE around city of Seattle hotspots.

SPS Sponsored Internet Services

For eligible students, Seattle Public School is offering sponsored Internet service so students can connect for online learning. The district will be prioritizing students with the greatest need and will be making hotspots available for the school year 2021-22. Schools will have supplies of hotspots for eligible students.  If you have a need for a Hotspot or Internet Assistance, please contact your local school. These hotspots have limited data services and should be used only for school related activities.

SPS Hotspot Models and Disposal

For school year 2021-22, the district is supporting two (2) models of hotspots, i.e., T-Mobile Franklin T9 and Verizon Orbic.

What is a hotspot? A hotspot is a portable device that can provide wi-fi when students do not have internet available at home.

All other models of hotspots deployed have been deactivated and are no longer in service. Deactivated models can be disposed of, with the batteries being disposed in a manner consistent with the normal safe battery disposal. If there are any questions around proper disposal, students should drop the device off at their school for proper disposal. If a student with one of these deactivated models still requires a hotspot, please speak with your school staff.

Connect SPS hotspot with your laptop or iPad Hotspot Instructions (includes translations):

What is a Use Your Own Device (BYOD) policy?

The Seattle Public School (SPS) BYOD policy allows high school students to use their personal devices at school or during online learning. To be compatible with classroom or online learning, the device must be able to connect to the school’s or SPS wireless network. Students will use their devices in the classroom or online learning to access and save information from the Internet, collaborate with other learners, and utilize the productivity tools, such as OneDrive, that are available to them.

What devices are appropriate for BYOD?

Devices that are acceptable for this BYOD include devices with the following minimum specifications:

High School

  • Processor – dual core @2.4 GHz (i5, or i7 Intel processor or equivalent AMD)
  • RAM 8GB
  • Hard Drive – 320GB 5400RPM hard drive or 240 GB for Solid State Drives
  • Dual Band Wireless AC (802.11AC) (WAP support required)

How do students connect their own laptop or device to school Wi-Fi?

How to Connect SPS WiFi

Is it mandatory for students to use a device to school?

Participation in BYOD is optional. Students who choose not to use their personal device will be able to have a District or SPS computer checked out to them. The school will provide access to devices when district technology is required, for example, SBAC testing, if unable to complete on a personal device.

Will students be able to access inappropriate content?

BYOD will allow students access to the school’s or SPS student Wi-Fi network. The network is filtered to block access to inappropriate content. However, no filtering system is perfect. If students inadvertently access unsuitable content, they should inform their classroom or online learning teacher immediately. Any intentional attempt to circumvent the network filter is a violation of the district’s network use agreement.

What happens when my child’s device battery dies?

As with a school-issued device, your child is responsible for having his or her device charged for school or online learning each day. If your child’s device battery dies, it is recommended that the student have access to a charger while during classroom or online learning sessions.

What if my child’s device is stolen or damaged?

Students using electronic devices at school or using them during online learning do so at their own risk, just like any other personal items. The school or SPS will not be held responsible if an electronic device or other item is lost, stolen, damaged or misplaced. If school is phycially in session, please contact school staff if your student’s device is stolen. It is advised that you label the device and record device details such as make, model, serial number, and install tracking software, if available.

What if a student doesn’t have the resources to purchase a device for school or online learning?

Using a device for personal use is optional. Students not opting to use a personal device can use a school district or SPS issued device. Students may have access to a district or SPS loaner device in the event their device is unavailable for a short period.

Will my child have access to technical support while at school?

Your child must be familiar with how to use his or her device. Instructions will be available to explain how to access the school or SPS WiFi network. However, school or SPS personnel will not troubleshoot hardware, software, or network issues on a personal device.

Will my child’s device be confiscated if it is being used inappropriately?

Yes, when school is physically in session. If there is suspicion of inappropriate content or misuse, School Board policy and the student handbook policies will be followed by the school administration, which can include confiscating and searching a device. For online learning, the Principal or Teacher will determine if the student can continue schooling with their current device, based on the severity of the offense.

Will parents’ cellular plans be impacted by providing a device for school use?

Students must connect to the school’s or SPS student Wi-Fi network. Any cellular network charges will be the responsibility of the parent.

When can students use their devices at schools or for online learning?

A device must be used for educational purposes under the direction and supervision of school personnel. Usage is based on the discretion of the teacher and is not guaranteed in every class period.

How to connect to the SPS-Username Wi-Fi Network at your school on a personal device

Seattle Public Schools Staff and Students should be connecting their personal devices to SPS-Username. SPS-Guest should be reserved for Guest SPS buildings that do not have District accounts. If you have any questions, please call our TechLine at 206-252-0100.

On Windows Laptops

  1. Select the Network icon on the taskbar. The icon that appears depends on your current connection state. If you don’t see one of the network icons (or a similar one) shown in the following image, select the Up Arrow ( ^ ) to see if it appears there.
  2. While at the school, you should see SPS-Username in the list of available networks. Select this network and then select Connect.
  3. When you are asked for your username and password to connect to the network, use your SPS username and password login credentials to log in.

On MacBook Laptops

  1. Click the Wi-Fi icon in the top menu bar to open the list of available networks. If you don’t see the Wi-Fi icon in the menu bar, choose the Apple menu (the Apple Logo) > System Preferences, then click Network. Select Wi-Fi in the sidebar, then select “Show Wi-Fi status in menu bar”.
  2. While at the school, you should see SPS-Username in the list of available networks. Select this network to connect.
  3. When you are asked for your username and password to connect to the network, use your SPS username and password login credentials to log in.

On iOS Devices – iPads / iPhones

  1. From your Home screen, open the Settings app. Within Settings, open the Wi-Fi menu.
  2. While at the school, you should see SPS-Username in the list of available networks to connect.
  3. You will be prompted to enter a username and password. Enter your SPS username and password, then select Join connect to the SPS-Username network.

On Android Devices – Mobile Phones

  1. Open the Settings app and visit the Wi-Fi menu.
  2. While at the school, you should see SPS-Username in the list of available networks to connect.
  3. Within the Wi-Fi Network Advanced Settings, you will need to enter your SPS username and password, and ensure the settings are as follows:

EAP method = PEAP
Phase 2 authentication = Auto
Server CA certificate = “Default” or “Do not check” Identity = SPS username
Password = SPS password
Anonymous ID = Leave blank


To reduce battery drain, it’s recommended to lower the brightness of the iPad screen.

  1. From any screen on the iPad, locate the icons in the top right corner of your screen.
  2. Pull down under the battery icon to open the “Control Center.”
  3. With the icon that looks like a sun, adjust the brightness of the screen display.

View these steps for How to Reduce Brightness on an iPad with screenshots.

District Laptops

Battery saver mode is designed to extend your laptop’s battery life until you can charge your laptop.

What does Battery Saver Mode do?Reduces the display’s brightness and reduces background apps from being run.

  1. While unplugged from a power adapter, click on the Action Center button on the lower right corner
  2. Click on the Battery Saver tile, this will turn on Battery Saver Mode
  3. Battery saver mode will automatically turn off once you have plugged your laptop into a charger

View these steps for How to Turn on Battery Saver Mode for Windows Laptop with screenshots.

Headsets are not working on our laptop. What can I do?

Bluetooth Headphones

You can install the “enable Bluetooth” application within the software center.

This can be found with the following steps:

  1. Go to Start
  2. Find Software Center
  3. Find Applications
  4. Select “Enable Bluetooth”
  5. If the update fails, try again after rebooting the computer.

Wired Headphones

A short-term, quick fix for wired headphones is to turn your laptop off, plug in the headphones, and turn the laptop back on. Headsets should then work. But below is a more long term solution.

To fix the wired headphones problem, you can install the “Headset Fix” application within the Software Center. This can be found through the following steps.

  1. Go to Start
  2. Find Software Center
  3. Find Applications
  4. Select Headset Fix

Troubleshooting tips for wired or Bluetooth headphones

  • If this application doesn’t appear in your Software Center
    • Reboot the computer, and let it stay connected to Wi-Fi for a few hours to allow all updates to load.
  • If the update fails:

Students Printing to Home Printer with a District Laptop

The ability to connect SPS laptops to home printers has recently been enabled. Connect the printer to the laptop and the printer driver will automatically install.

Due to malware concerns you will be unable to install other functions for the printer that require a CD or internet driver install.

Please note : The assignments from teachers should not require the use of printers, so they are considered optional and not required, much like headphones. As such, our Student TechLine will not be able to trouble-shoot issues that arise from the connection of personal printers.

If a student has an assistive learning accommodation and the student’s specialized curriculum requires the use of a printer, the school will make printing arrangements for the student and family.

Update Steps for Student Devices

Please follow these steps at a minimum three times a week.

In order to install updates to your student’s device, you will need to help complete a couple steps.

Please do the following on your district-issued laptop or iPad:

  • Plug your device into power
  • Turn it on
  • Connect to the internet
  • Restart it and have your student log in
  • Leave it on for an hour or two to receive new software updates before logging off

Login Troubleshooting

We’re getting a “Domain Not Available” error when trying to login to the district laptop.

If you are trying to login and get this message, it is likely because your laptop is not connected to the internet. Connect the laptop to the internet before logging in.

  1. First go to the “globe” or “antenna” icon in the bottom right corner of the laptop
  2. Find your internet network
  3. Enter a password (if needed)
  4. Click “connect”
  5. Then login to the laptop with SPS student username and password (the is not needed at this login).

Our laptop had internet connectivity, and now it doesn’t.

If the laptop goes into “sleep mode” overnight or during a break, it may not reconnect to internet quickly (or at all). You can manually reconnect to the internet by repeating the procedures above. Even if your laptop still says “Connected,” if you are having problems you can try disconnecting and connecting again.

Student User Names

What is my student’s user name? Student User Names for Clever and Schoology: When at home, students use the following user name format 1[first initial middle initial last name]


If two students have the similar name which results in the same username, the student may have a number at the end of their username. Ex:

Use the Source to Double Check Student User Names

You can check your student’s username on your parent Source account.

Additional information can be found on our student password help webpage.

Teams Meeting Troubleshooting

To troubleshoot for Teams on laptops and iPad, please start by shutting down and restarting the application and browsers. You can also try restarting the meeting through Clever or Seesaw. If the issue continues, please contact your teacher for a new meeting link.

My student is trying to join a meeting. We see the active meeting chat but cannot see or hear the people?

Your student is probably in the Teams app but hasn’t fully joined the meeting yet.

  1. Find the meeting link from the teacher and click on it to enter the meeting.
  2. Then click “Open Microsoft Teams” if prompted.

Where does my student find the meeting link? I don’t see anything in Teams?

Teams meeting links are shared by teachers and can be placed in different locations. Please check with your student’s teacher if you are not sure where to find meeting links.

Teams meeting links might be posted in the following locations:

  • Student’s Schoology landing page
  • Student’s Schoology course page
  • Seesaw inbox or activity
  • Student or parent email
  • Teams calendar
  • Or your teacher may have another location

Why is my student unable to create a chat with another student in Teams?

Starting the 2021-22 school year, a new control has been introduced to Teams chat for students that prevents them from starting a conversation with another student without an educator present in the chat. Please have your student reach out to their teacher and request a supervised chat with the other student.

Change Teams Chat Notifications

The Team chat pop-ups and sound notifications can be adjusted or turned off if they are distracting.To adjust chat notifications:

  1. Open the Teams application (this is not the same as clicking on a meeting link.)
    • SPS laptop : click on the start menu and find “Microsoft Teams” (alphabetized with “M” applications ).
    • SPS iPad : Microsoft Teams is an icon on the Home Page.
  2. Click on the circular user icon (this is a photo or initials)
  3. Click “Settings”
  4. Click “Notifications”
    • Chime sound notifications : Under “Sound,” change the toggle box to off.
    • Pop Up notifications  Mentions and Replies Only: If you want your student to only get “pop up” banners for replies or if they are “tagged” in a chat, then select “Mentions & Replies”
    • Pop Up notifications  Block All Pop Ups: If you want them to never get “pop up” banners, then click “Custom” and change all of the drop downs to “Only show in feed.” This will allow your student to open the chat and view it, but it will not cause the “pop up” banner that can be distracting to students.

Why are we not seeing the same features in Teams as other students have?

If this is only happening occasionally :

This may mean that you need to restart Teams and rejoin the meeting. Additionally, some settings only work in certain settings (for example, the “Large Gallery” view only appears as an option if there are 10 or more users with their webcam turned on at that moment).

If this is happening consistently be sure your student is:

  • Not logged on as a “guest.” This can happen if you are using a personal device and are not logging into the Teams application with your student SPS username and password before clicking on the meeting link.
  • Using the Microsoft Teams Application and not the browser version of Teams. After clicking on a Microsoft Teams meeting link, do not select “Continue in Browser.” Make sure to click on “Open Microsoft Teams”

If you have a personal device , make sure you have the most up to date version of Microsoft Teams downloaded.

Read more about Student Email and Meeting Tools

Student Email and Office 365

Student email address are their SPS Student Username — what students use to login to Schoology, Clever, etc. (ex: The email username and password is the same student username and password that they use for Schoology. See Student Username tips if you do not know this username.

In May 2020, Seattle Public Schools enabled student email accounts to be used on the online version of Outlook. There is no new login or password to use student email. Students will access student email through Office 365.

Note: Students can only send to and receive from emails other “” accounts. This includes teachers, staff and other students.

Read more about student email and meeting tools

SPS is changing the location where files are stored on student district devices.

Beginning Fall 2021, files will be saved to Microsoft OneDrive by default. This means all files and folders saved in personal file locations (Desktop, Documents, and Pictures) will now be automatically saved to Microsoft OneDrive.

The reason we are making this change is that OneDrive provides a large space for files (more than 1 terabyte of space). This is over 200 times what is currently available and equivalent to over 2 million pictures!

Additionally, OneDrive will allow you full access to files from any device that has an internet connection. It also allows better integration with SPS’s supported suite of Office 365 tools.

Please note:

  • If students would like to keep their older files, they will need to move them to OneDrive.
  • OneDrive stored files and folders will have a small cloud or checkbox picture on the bottom left of the icon once they have successfully synced. More information about OneDrive sync status can be found by clicking the OneDrive cloud in the notification area (Bottom right of the screen)
  • Students will continue to be able to view files on their H drives, but will no longer be able to save new files after this change. This is to try and limit confusion between multiple versions of the same file.
  • Open the how-to guide to see how to move student files to OneDrive

Need Help?

Get help:  Support for SPS laptops devices and get answers to technology questions.