Office of the Ombudsperson
is an independent, neutral, and confidential alternative dispute resolution office. The office was designed to assist parents/guardians, students, and SPS Schools or Departments with problem-solving issues or concerns that are negatively impacting an SPS student or the SPS School-Family relationship/partnership. This is an informal and in-good faith option for problem-solving, at the lowest level, when normal procedures have failed.
Step One: Contact your School or Central Office Department
Before reaching out to the Ombuds Office, first consider contacting your School Principal or a Central Office Department to discuss your question or concern.
If you are unsure who to contact, or uncomfortable making contact, please reach out to the Ombuds Office. Frequently contacted departments:
- Find your school contact
- Special Education
- Office of Student Civil Rights
- Department Directory
Step Two: Submit a Question or Concern
If you already contacted your school or central office department, the next step is to submit a question or concern to the Office of the Ombudsperson.
About the Office of Ombudsperson
As confidential, impartial, and independent conflict management professionals, ombuds offer responsive and respectful services designed to aid problem-solving, the development of options, and reducing the human and organizational costs of conflict—Ombuds work to informally address or resolve individual and systemic issues outside of and complementary to formal channels. They will listen to understand, help explore options, provide information, facilitate discussions as needed, make connections, track systemic trends, and make recommendations as appropriate.
Ombuds- also known as ombudsperson, or ombudsman -are considered a valuable form of alternative dispute resolution (ADR) and provide significant benefit to organizations and their members.
For more info, see the resources below
- Check out this video: Who Are Ombuds?
- General Overview: What is an Ombuds
- General Introduction slide deck: What is An Organizational Ombuds
- For more info on SPS Ombuds Services, please review the FAQ page