Conflict Resolution Tips
“The goal of conflict resolution is not to decide which person is right or wrong; the goal is to reach a solution that fair. Looking first for needs, rather than solutions, is a powerful tool for generating win/win options.”
Conflict Resolution Strategies
- Define the problem
- Come together to communicate
- Establish relationships
- Evaluate or consider the goal
- Develop action plan
- Provide feedback
Suggestions For Effective Communication
When addressing your concerns, the following tips may be useful in facilitating discussion and conflict resolution:
Organize Your Thoughts
- Clearly state the issue or the problem you are experiencing.
- Prepare/obtain supporting documents.
- Make a list of questions or points you would like to make.
- Identify several possible solutions you think would resolve your concern.
Stay Calm; Maintain A Civil Tone
- Focus on the facts, not on the person with whom you are discussing the issue.
- Avoid blaming, demands and “should’s.” Say “I believe?,” “I feel?,” rather than “You should?”
Clarify Rather Than Assume
- If you are not sure about something or what you heard, ask for an explanation or clarification.
- Try to understand the other person’s view of the situation and the solutions they might propose.
- Recognize that problems can be solved in more than one way.
- Be open to alternative solutions.
- Make notes of meeting dates and times, who you talked to and what was discussed.
- Save copies of letters, forms and other material related to your concern.