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Application Assistance

Job Application Assistance

Tech Support

For additional technical support related to completing online applications or logging into your applicant account, please call the NeoGov Applicant Support toll-free telephone line 1-855-524-5627.

Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted.

To ensure that you have the best experience possible, use the most up-to-date version of one of the following browsers: Internet Explorer, Firefox, Chrome

Required Attachments

Please remember to attach all required documents before you submit your online application. Once a job application is submitted, it is considered final and cannot be edited. Applications without the proper attachments will be considered incomplete.

It is important that your application shows all the relevant education and experience you possess.

When applying to multiple job postings, information from your main profile and the attachments from your prior application(s) will carry forward. You may have to delete the previous cover letter and other materials you attached and replace them with new, appropriate documents.

Frequently Asked Questions

All applications are reviewed by the hiring school/department. The most-qualified applicants are interviewed and of selected, may be invited to participate in additional selection activities such as tests or interviews. If you are selected to move forward in the application process, the hiring department will contact you with further information.

You may view your status for the jobs you applied for inside your profile in the NeoGov application system. Once logged in, click on your name at the top right of the screen, then select “Applications.” Your status will be shown for every job applied to.

No. Only applications received by the closing date will be considered. Please note that the system will close the job posting at the date and time listed on the announcement. If you have not submitted the application before this date and time (if you are in the process of completing the application), you will not be able to submit your application.

We are sorry to hear that you are having trouble with Neogov, our online application system. Neogov’s Helpline handles all applicant questions and/or issues as you are completing your online application or having trouble logging into your account.

NeoGov Helpline:
1-855-524-5627
Job application tech support

You need to use a computer to complete an online job application. Here are some suggestions:

  • Use a public computer at a Seattle Public Library Branch.
  • Ask a family member or friend who has Internet access if you can use their computer.
  1. Go to the Applicant Login page
  2. Use the “Forgot Username” or “Reset password” link directly below the username/password login box.
  3. The system will send you an email with your information. Please be sure to check your spam/junk mail folders and add info@governmentjobs.com to your “safe sender” list to make sure you get this email.
  4. If you do not receive an email, contact NEOGOV Customer Support at 1-855-524-5627 and follow the prompts for “applicant” assistance.