Please review the following to see if these tips help resolve your issue:
You sent a request for a password or username reminder, but did not get a response:
If you do not receive an email from Source Support in
your Inbox:
- Check your Spam and Trash folders.
- Contact the school to confirm your Source username and the email address on record at the school are the same. There may be a typo on the school record.
- If you still cannot reset your password, please contact: sourcesupport@seattleschools.org with the following information:
- Brief description of the problem
- Your full name
- Each student's full name
- Each student's 7 digit SPS student ID#
- The school each student attends
Do you have a Firewall?
If your Source log on page does not look like this, a firewall is blocking access:
Could your firewall, including a firewall on a router, be blocking these
vital ports?
If you're not sure, please click the following link,
or copy and paste it in the address field of your browser:
https://psplugins.seattleschools.org:7443/
It should say: "It works!" on the page if the ports are
not blocked. If you do not get this message, you will need to adjust
your firewall settings to allow access to the ports.
Is Comcast your Internet Service Provider?
If you have a Comcast router with high security settings, you need to select Minimum Security (Low). Click here
for information from Comcast that may help you adjust your settings.
Please contact Comcast directly if you feel more comfortable having them
walk you through this over the phone.
Are you trying to log on from work?
Some employers have security measures in place that may block
Source access. If trying to log on from work, please try using a mobile device. If you cannot connect using your mobile device while at work, make sure you are not connected to your employer's WiFi.
Are you using a Smart phone or mobile device?
Please do not try to download the PowerSchool APP. It does not support SPS customization and resources. Instead, please use a supported browser such as Chrome or Firefox and the Source URL: http://ps.seattleschools.org
- Some Smart phone browsers are very new and not supported by the
vendor. Please review the list of supported browsers below, Firefox and Chrome seem to work best.
- If you use SPS WiFi and have an old, stored password, you may need to clear it.
If you accidentally attempt to install the PowerSchool APP, please completely remove it from your phone. Android users may need to follow one of the two options below to remove the PowerSchool APP:
- From your Android select Settings, then APPs. Choose the Menu (3 dots on the top right) and select Reset APP preferences.
If the first suggestions does not work, try the following:
- From your Android select Settings, then APPs. Choose all APPs (on the extreme right), select Chrome, Clear Defaults.
Other possible issues:
Do you have cookies enabled?
Cookies must be enabled for http://ps.seattleschools.org and redirects.
Is your browser compatible with the Source?
The Source works best with the following browsers and operating systems. Older operating systems and browsers that are no longer supported may still operate properly, but they are no longer supported by the vendor:
Laptops and Personal Computers:
- Windows 7:
- IE 10 (Traditional and Metro)
- Latest two versions of Firefox (including most current ESR release)
- Latest two versions of Chrome
- Windows 8:
- IE 11 (Traditional and Metro)
- Latest two versions of Firefox (including most current ESR release)
- Latest two versions of Chrome
- Windows 8.1:
- IE 10 (Traditional and Metro)
- Latest two versions of Firefox (including most current ESR release)
- Latest two versions of Chrome
- Mac OS X 10.8
- Safari 6
- Latest two versions of Firefox (including most current ESR release)
- Latest two versions of Chrome
- Mac OS X 10.9
- Safari 7
- Latest two versions of Firefox (including most current ESR release)
- Latest two versions of Chrome
NOTE: The vendor does not support Compatibility View on IE.
Tablets:
- Apple iPad Mini
- iOS 6 or greater - All generations supported
- Apple iPad
- iOS 6 or greater - All generations supported
- 7" - 10" Android Tablets
- Android 2.3.3 or greater - 1024×768 minimum resolution
- Microsoft Surface Tablets
- Windows 8 or greater - 1024 x 768 minimum resolution
NOTE: Amazon Kindle Fire and Barnes & Noble Nook are currently not supported.
If you are not using one of these browsers, please consider updating or installing one of the recommended free browsers.
Server error 500:
This is an issue we have reported to the vendor. When the error
occurs, the application may display details about the errors which we
cannot control, however, there is no personal information disclosed in
that detail. If you get the message, please clear the cache on your
browser, close it, reopen and try again. Or try using a different
browser. These steps will typically resolve the problem. We hope the vendor has
a solution soon.
Still Having Problems?
If you are still having problems, please contact sourcesupport@seattleschools.org