Skip To ContentSkip To Content

    Technology Frequently Asked Questions

    Return to the Remote Learning FAQ webpage.

    Looking for technology troubleshooting tips and student digital tool logins? Visit our Technology Support for Families webpage.

     

    What technology does my student need? What's it used for?

    Student email accounts and SPS Office 365 Online:

    Student emails are used to log into other technology tools and to send and receive email from other Seattle Public Schools students, educators, and staff. Office 365 offers access to Word, One Drive and other programs students use for assignments. Learn more about student email.

    Clever: Student Portal

    Clever allows students (and educators) easy access to Office 365, Schoology, and school-based applications. Find Clever login links on the Student Family Portal page

    Schoology

    Schoology is the District's Learning Management System (LMS). This is the tool for communicating with students and families through educator pages, posting assignments and information for students, and accepting student assignments, among many other things. Students can access Schoology from any computer or mobile device with Internet access. Learn more about Schoology

    SeeSaw

    Some SPS schools may use SeeSaw as their LMS for elementary students. Like Schoology, this is a tool for communicating with students and families and posting assignments, but is specifically designed for elementary school students. Learn more about Seesaw

    Microsoft Teams

    Seattle Public Schools will be using Teams districtwide for live, online learning as a safe and secure option for our students and staff that integrates with existing systems and platforms, including Schoology. Learn more about Microsoft Teams

    Teams can also be used to translate spoken text into multiple languages, thereby increasing inclusive engagement with families/caregivers of our students.

     

    Devices and Internet Access

    Will the district continue to supply technology to families who do not have access? How will the district support families who have more than one student in SPS?

    Seattle Public Schools is working towards providing a home laptop/technology device for every SPS student, including new students. This is commonly referred to as a 1:1 technology model. Last year, close to 50% of SPS students received a device. Last spring, students who didn't have a device at home, students experiencing poverty, high school and middle school students, and students experiencing homelessness were prioritized for initial support. Learn more about device distribution.

    How is the district supporting internet access?

    The district has been hosting events throughout the summer to get families signed up for free internet. To learn more, including city-supported services, visit internet service support webpage.

    The district has also ordered additional internet hot spots to support students who most need them.

    If you require further assistance, you can send an email to laptops@seattleschools.org or call our telephone support line: 206-252-0100.

    If my student doesn’t have an SPS learning device by the first day of school, how can they access their classes?

    Students without a district learning device have multiple options for accessing their classes and classwork (e.g., Microsoft Teams, Schoology, and student email) through their personal learning devices (laptops, mobile phones, tablets). If your family does not have a personal device or SPS-issued device, please contact your school principal or teacher as soon as possible. Please see the instructions below for installing and utilizing SPS Email, Schoology, and Teams.

    Email/Outlook

    • Setting Up the Outlook Mobile App
    • Setting Up Outlook/Email on Devices

    Schoology

    • Setting Up Schoology on Devices

    Teams

    • Joining Teams Meetings on your Personal Computer
    • Setting Up The Teams Mobile App Joining Teams
    • Meetings on a Mobile Device (smart phones)

    How will technology be distributed to kindergarten families?

    iPads will be distributed to all kindergarten students who need them. Your child's teacher or school will reach out to you about device distribution.

    Will SPS provide the family tech support help line this fall?

    Tech support will be provided to all students, and we are working with partners to bring back the family tech support line. You can visit our Technology Supports for Families webpage or contact us at email laptops@seattleschools.org, or call our telephone support line: 206-252-0100 for assistance.

    Will the family tech support help line offer translated supports?

    Tech support will be provided to all students. You can call 206-252-0100 for assistance.

    My child's Chromebook blocks YouTube? What should I do?

    You must login to the Chromebook with a Google account that is set for an adult. Google accounts where the age is set to under 13 will be blocked from YouTube. More details on our Technology Resources for Families webpage.

    Will all staff, including instructional assistants, have district devices on the first day of school?

    Devices have been ordered for staff. We are planning distribution events before the start of school with priority for educators that do not currently have a device.

     

    Microsoft Teams

    Does my student need to have their camera on during meetings?

    Educators can request, but not require, students to have their video camera on during live instruction, and students should not be penalized for not turning on their camera. Please share concerns with your teacher or principal.

    Staff and students are reminded to check their surroundings when their camera is on and apply a blurred background for additional privacy.

    Can the district provide "how to videos" for Teams, Schoology, and any other online platform my child will be using next school year?

    Yes, SPSTV will be working with the Curriculum, Instruction, and Assessment Department to produce videos to support student and family use of learning platforms for Fall 2020. Many videos are available Technology Supports for Families webpage and can be found translated on the English Learner family webpages.

    Why Teams instead of Zoom?

    Seattle Public Schools will be using Teams districtwide for live, online learning as a safe and secure option for our students and staff that integrates with existing systems and platforms, including Schoology.

    Teams integrated with Schoology has class rosters, existing class structures, and resources already in place for educators. Inclusion of Teams in Schoology also protects our families and students. Families can monitor a student's discussion, teacher posts, assignments, and engagement within Schoology to ensure a secure and transparent learning environment. It also provides a safe way to video phone or chat with students, with a record kept of all activity. Many other districts are also using this as their platform, like Bellevue, Tacoma and Los Angeles Unified. Read more about SPS using Teams for student remote meetings

    What improvements have been made to Teams?

    Seattle Public Schools has worked with our partners at Microsoft to improve Teams in response to feedback from families and educators. Up to 49 people can now be seen on the screen at once and breakout rooms will soon be available, features for seeing ASL translators and providing translations into three times the number of languages than Zoom.

    We will continue to work with Microsoft to ensure Teams meets the needs of our students, families, and staff.

     

    Schoology

    What is Schoology?

    Schoology is the district's Learning Management System (LMS). This is the tool for communicating with students and families through educator pages, posting assignments and information for students, and accepting student assignments, among many other things. Students can access Schoology from any computer or mobile device with Internet access.

    What is the difference between Schoology, the Source, and the District/School website?

    • Schoology is our LMS, where educators can post course content, provide resources for students, and review assignments.
    • The Source is where families/caregivers and students go to see their current schedule, assessment scores, attendance, library information, and secondary student grades.
    • The district/school website is where we post information about our schools and programs, staff contact information, and up-to-date information and news.

    How does my student access Schoology? How can families and caregivers access Schoology?

    Students do not create Schoology accounts, they are members by being enrolled in the class. Your student's teacher or school librarian will help your student log onto Schoology. Students access their Schoology account with their student username and password. To login to Schoology, go to lms.seattleschools.org.

    Families/caregivers can also set up a Schoology account, which will allow them to view courses, assignments, and calendars for all their students. Families/caregivers cannot view submitted assignments, comments from other children in the class, or assignment grades. To create a Schoology account, parents and guardians must obtain a Schoology Access Code from the Source.

    Please visit the Technology Supports webpage for Schoology training videos.

    What do I do if I forgot my password?

    If you have forgotten your password, please contact your school librarian or educator to have it be reset. You can also click here to visit the Schoology Forgot Password resource.

    Can I use Schoology on a mobile device or tablet?

    Yes. Apps are available for both iOS and Android devices. Click on the applicable resource for more information:

    What can families/caregivers see in Schoology?

    Families and caregivers can view courses, assignments, and calendars for all of their students. Families/caregivers cannot view submitted assignments, comments from other children in the class, or assignment grades.

    I have multiple children in the district. Can I view all my children under my Schoology account?

    Yes. With Schoology, it's easy to add additional children to your parent account. Here are some step-by-step instructions on how to add additional children.

    Why don't I see + Add Child?

    Make sure you click the down arrow on the top, far right, near the question mark.

    Why do I only see one school on my right menu?

    Schoology displays the school of the first student you added to your account when you registered. To see all schools, select All Children from the right menu.

    Why don't I see any groups?

    Your school may not be using groups at this time.

     

    Seesaw

    What is Seesaw?

    Seesaw is an online portfolio platform adopted for PreK-5th grade for student engagement. With this online tool, SPS teachers can empower students to create, reflect, share, and collaborate using photos, creating videos, drawing text, posting PDFs, and adding links. Seesaw brings teachers, students, and families together in a learning loop to deepen student learning.

    How do families/caregivers and students login to Seesaw?

    A short video: Introduction to Seesaw for Families 

    Students access Seesaw through the Student Portal (Clever)

    Families/caregivers can access their family account by using the Family App available for Apple or Android smart phones or from a computer. 

    Teachers invite families by email or mobile number. Here’s an example of how a parent can download the app on their cell phone or set it up from their computer.

    What do I do if I forgot my password?

    Students need their user names and password to access the Student Portal (Clever). Once in the Student Portal they can access their Seesaw account by clicking the icon. If students forget their username or password they should contact their teacher. Learn more about student user names.

    Can I use Seesaw on a mobile device or tablet?

    Yes. Seesaw is available on an iPad using the Classroom app. Teachers will need to provide the students and teachers with the Home Learning Codes. When a student taps on the Class app on their iPad they have the option to enter the Home Learning Code. Seesaw support said that students only have to enter the Home Learning code one time and they have access to their account for the full year, they don’t have to enter the code again.