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    Technical Support for Families
    Posted on 05/04/2020

    Technical Support for Families

    Computers and internet access are a vital part of supporting continuous student learning. The extended school building closures has found many students and families using computers and devices for learning at home for the first time or in new ways.

    The Department of Technology Services has been working toward making sure all SPS students have computer access at home.

    Thank you to Amazon and the Alliance for Education for the extraordinary donation of 8,200 Google Chromebook laptops to SPS elementary students who don’t have access to a device at home.

    Seattle Public Schools students and families who need technical assistance with the Amazon-donated computers or other personal devices used for continuous learning outside of school during the COVID-19 school closures can now access a team of dedicated volunteers who will provide customized support over the phone.

    Overview of Tech Supports for Students and Families

    Middle and high school students using an SPS laptop

    Contact SPS laptops@seattleschools.org or call 206-252-0100, 7:30 a.m. - 4 p.m., Monday through Friday

    Elementary students with Amazon donated devices

    Please see our "Welcome to your new Chromebook" flyer to see some set up tips. 

    If device not turning on at all

    • Contact Acer support directly 866-695-2237 or www.acersupport.com (be prepared with serial number)

    For help just getting setup

    • Call our volunteer supported Family Tech Support Center at 206-413-2700, 7:30 a.m. – 7:30 p.m. Monday through Friday     

    Personal Devices

    Volunteers will try to troubleshoot

    • Call our volunteer supported Family Tech Support Center at 206-413-2700, 7:30 a.m. – 7:30 p.m., Monday through Friday     

    Help with Passwords and/or Signing  in to SPS Online Tools (Schoology, the Source, etc.):

    For district supported applications (Includes: Source, Schoology, Student Portal/Clever, Pearson-Realize):

    1. Check www.seattleschools.org/tech-supports for frequently asked questions.
    2. Contact the volunteer supported Family Tech Support Center at 206-413-2700, 7:30 a.m.- 7:30 p.m., Monday through Friday.

    For other websites or applications that your teacher has suggested: please contact your teacher if you have questions about logging on or accessing the site.

    Thank you to Google, Microsoft, Amazon, Sea.Citi, the Alliance for Education, the Seattle Chamber of Commerce, the Maritz Family Foundation, and the many community volunteers who are working to ensure SPS students can stay focused and engaged in learning during this unprecedented disruption to our normal lives.

    Community members interested in supporting remote learning for SPS students can contribute to the Alliance for Education’s “Education Equity Fund” (www.educationequityfund.org). The Fund was created in April to support SPS in providing students and families with the resources, technology and training they need to continue learning during the Covid-19 crisis, despite school closures.