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    Ombuds Office


    Ombuds Online Contact Form

    The District Ombudsperson Office is an independent and confidential alternative dispute resolution office established within the Superintendents Office to assist (parent/guardians, students and SPS Schools or Departments) with problem solving issues or concerns that are negatively impacting an SPS student or the SPS/School-Family relationship. When appropriate the District Ombudsperson office can provide information, explore options and provide informal intervention support. The District Ombuds Office can also track issues that are systemic and make recommendations to appropriate stakeholders as necessary.

    More info about the Ombuds Office and what we can and can't do.

    **PLEASE NOTE: If this is an urgent issue where you believe someone's immediate safety is at risk please call the SPS Safety and Security office at 206-252-0707 or call 911 for immediate attention.**

    The Process

    Please submit your questions or concern through the form below (preferably one issue or question at a time).  Once your info is received it will be reviewed. If there are any clarifying questions someone will reach out to you via email or phone to gather additional info. After enough info is gathered to ensure a proper understanding of the concern or question, one of the following steps could happen next:

    1. The Ombudsperson will refer your question or concern to an appropriate person or dept. to follow up with you to answer your question, provide more info or work with you to resolve the concern.
    2. The Ombudsperson will answer your question or work with you and the other party directly to resolve the concern.
    3. In rare cases, if there there isn’t a quick answer or easy resolution, the Ombudsperson will work with all parties involved to explore options and determine next steps.

    The information with * are required to submit the form. Please be concise but please also provide as much info as necessary to best understand your concern and what you would like to see happen next. Please keep in mind not every concern is best handled by the Ombuds Office.

    Contact the Ombudsperson [FERPA]

    Your Contact Information

    First Name*

    Last Name*

    Phone Number*


    Student Information

    Please fill out this section completely with student name and other details. ONLY use N/A if the issue does not impact your individual child or a child you are working with, for example, a building rental concern.


    Student name or student ID*



    Ethnicity (How do you identify?) *

    How are you related to the student?*

    Parent or guardian  Self  Other  Not Applicable

    If you selected other, please describe your relationship to the student.

    Your Question or Concern

    Please select the option that best describes who your issue is with *

     Advanced Learning
     Nutrition Services
     School Staff or Administration
     Special Education Services
     SPS or School Building/Facilities
     Summer School Program
     Technology Services
    If you selected other, please specify.

    Please select the “category type” that best describes your main issue for reaching out *

     Accommodations (504 or IEP)
     Class Room
     Competency or Leadership
     Customer Service (Response time, Staff Professionalism, Follow up, etc.)
     Discrimination, Unfair Treatment or Equity issue
     Facility or Grounds Issue (SPS or School)
     Late or No show
     Policy or Process
     Student Discipline
     School (or District) and Family Collaboration/Partnership
     Test Score/Grade/Assessment
    If you selected other, please specify.

    Have you talked to the school principal or program/department manager regarding your concern? *

    Who have you talked to directly about your concern? Please specify name and title of the staff member you spoke with.

    Briefly describe your main concern or question.*

    Ideally, how would you like to see this resolved?*

    By checking the box below, I affirm that I am submitting this information in good faith and that I am reaching out for assistance with getting an answer to my question or concern. I give permission for the information I provided to be shared with other Seattle Public Schools employees who could potentially assist with answering my question or resolving my concern. *

    Yes  No  Not at this time

    If you selected "no" or “not at this time,” please explain below.

    (Please keep in mind that if you say no the potential of getting your question answered or problem resolved in a timely manner or at all is limited.)


    How did you hear about the Seattle Public Schools Ombudsperson or who referred you to the ombudsperson?*