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    What is the District Ombudsperson?

    The District Ombudsperson serves as an independent liaison to assist SPS parents and community members in helping to resolve problems, complaints, conflicts, and other school-related issues when normal procedures have failed. The Ombudsperson office works to solve the issue at the lowest level using informal interventions. The Ombudsperson does not conduct formal investigations but can assess the situation and direct the contact to the appropriate dept. to file their formal complaint if needed. Information will be kept confidential at your request.

    Mission Statement

    The mission of the District Ombudsperson is to ensure the process is followed and that all members of the Seattle Public Schools; community receive fair and equitable treatment in their matters of concern or complaint.

    What Does The District Ombudsperson Do?

    • Assist with problem solving.
    • Serve as a resource to complainants by providing an alternative to the formal complaint process.
    • Assist complainants in clarifying the process regarding their issues and generating options for resolution.
    • Serve as a resource to school and Central administrators by providing the tools for effective problem resolution.
    • Make recommendations to district stakeholders as necessary.
    • Hear anonymous requests for information and provide referrals.
    • Conduct informal interventions and problem solving facilitation between parties.

    What Will The District Ombudsperson NOT Do?

    • Address employee grievances
    • Participate in litigation.
    • Make, set, or change policy.
    • Compel any decision or the implementation of recommendations made as a result of an informal investigation.
    • Breach confidentiality.
    • Act as an advocate.
    • Interfere with an appeal process.

    What Types Of Issues Will The District Ombudsperson Handle?

    • Unfair treatment regarding the process.
    • Clarification of District policies, procedures and the complaint process.
    • School-Family Partnership Challenges.

    Do you have a concern or a question that you would like to submit to the Ombudsperson?

    Submit a question or concern that you would like some further support with.