A message from the Superintendent

March 12, 2012

Dear Seattle Public Schools families,

Providing excellent customer service and support to families is our priority at Seattle Public Schools. We recognize that the size of our school district can make navigating internal processes challenging – especially when problems arise. To help streamline our problem-solving and family support process, today I am appointing Ronald McGlone, right photo, to the newly created position of District Ombudsman.

With more than 30 years of professional experience working with and serving children and families in Seattle, Ron has served as our enrollment and customer service outreach coordinator for the past two years. As District Ombudsman, Ron will work with families to resolve disputes that have not been settled during our existing conflict resolution process, which involves first talking with a child’s teacher, then the principal, then the executive director of schools. As an independent ombudsman reporting directly to the Superintendent, Ron is committed to customer service, accountability and transparency.

Ron came to Seattle Public Schools in 1990 and prior to his work as the outreach coordinator he served as an enrollment facilitator and a family support worker, providing social services to underserved families and training school staff around intervention issues. His work with the Seattle Council PTSA to develop and facilitate parent involvement workshops earned him a PTSA Golden Acorn Award.

Ron is passionate about empowering families to participate in and navigate through our public school system and he understands the importance of embracing the organization goals and vision. He holds a graduate degree in Human Development with specialization in Leadership in Education, Parent and Community Work from Pacific Oaks College Northwest, and his undergraduate degree is in Business Administration from Cheyney University in Pennsylvania. He is also a member of the United States Ombudsman Association (USOA).
 
Starting March 19, families can contact Ron at (206) 252-0529 or email ombudsman@seattleschools.org. For more information, please visit http://bit.ly/SPSombudsman or view the attached brochure.


Sincerely,


Susan

Susan Enfield, Ed.D.
Interim Superintendent
Seattle Public Schools