Customer Service
Customer Service Help Center
The Seattle School Board and Superintendent are committed to ensuring that every person is treated with respect, and that their concerns are resolved in the best interests of everyone involved.
The Customer Help Center links students, parents and community members to resources. We provide you with accurate information and problem-solving assistance. We strive to provide excellent customer service.
How may we help you?
I need Help locating a school employee or school service
Please call Customer Service at (206) 252-0010. Or visit our department directory for key district contacts or our school directory for school contact information.
I need an answer to a question
Are you having trouble locating information on an issue or subject? We in Customer Service can help you by locating the information you need or by putting you in touch with the right school officials. Our Whom do I Contact for What page is also a helpful resource.
I have a specific concern
Speaking directly with the teacher or other staff member involved is often the quickest, easiest way to a solution. It's easy for a lack of communication or incorrect information to create problems. That's why we recommend customers first attempt to address their concern directly with the staff member involved.
If you are not satisfied with the results of your own efforts, or if you are not comfortable handling the problem yourself, please contact us. We can:
- Help you clarify the nature of the problem;
- Present your concern to the appropriate staff member;
- Work with all parties to reach a satisfactory solution.