“The mission of the District Ombudsman is to ensure the process is followed and that all members of the Seattle Public Schools community receive fair and equitable treatment in matters of concern or complaint.”
What is the District Ombudsman?
The District Ombudsman serves as an independent liaison to assist SPS parents and community members in helping to resolve problems, complaints, conflicts, and other school-related issues when normal procedures have failed. The Ombudsman office does not have authority and can only make recommendations. Information will be kept confidential at your request.
What will the District Ombudsman do?
- Assist in solving problems.
- Serve as a resource to complainants by providing an alternative to the formal complaint process.
- Assist complainants in clarifying the process regarding their issues and generating options for resolution.
- Serve as a resource to school and Central administrators by providing the tools for effective problem resolution.
- Make recommendations to Superintendent.
- Hear anonymous requests for information and provide referrals.
Conduct informal interventions and mediations.
What will the district Ombudsman NOT do?
- Address employee grievances
- Participate in litigation.
- Make, set or change policy.
- Compel any decision or the implementation of recommendations made as a result of an informal investigation.
- Breach confidentiality.
- Act as an advocate.
- Interfer with an appeal process including assisting or advising complainants.
What types of issues will the District Ombudsman handle?
- Unfair treatment regarding the process.
- Clarification of District policies, procedures and the complaint process.