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Customer Service


Customer Service Help Center


The Seattle School Board and Superintendent are committed to ensuring that every person is treated with respect, and that their concerns are resolved in the best interests of everyone involved.

The Customer Help Center links students, parents and community members to resources. We provide you with accurate information and problem-solving assistance. We strive to provide excellent customer service.

How may we help you?


I need Help locating a school employee or school service


Please call Customer Service at (206) 252-0010. Or visit our department directory for key district contacts or our school directory for school contact information.

I need an answer to a question


Are you having trouble locating information on an issue or subject? We in Customer Service can help you by locating the information you need or by putting you in touch with the right school officials. Our Whom do I Contact for What page is also a helpful resource.

I have a specific concern


Speaking directly with the teacher or other staff member involved is often the quickest, easiest way to a solution. It's easy for a lack of communication or incorrect information to create problems. That's why we recommend customers first attempt to address their concern directly with the staff member involved.

If you are not satisfied with the results of your own efforts, or if you are not comfortable handling the problem yourself, please contact us. We can:

  • Help you clarify the nature of the problem;
  • Present your concern to the appropriate staff member;
  • Work with all parties to reach a satisfactory solution.

Three ways to contact us


  • Call Customer Service at (206) 252-0010.
  • Request help with a concern by completing and submitting an on-line Public Comment Complaint form.
  • Send an e-mail       

How to Contact us:

  • Phone
    (206) 252-0010
  • E-mail
  • Office hours
    7:30 a.m. to 4:30 p.m. weekdays
  • Location
    The District headquarters, John Stanford Center for Educational Excellence, is at 2445 Third Ave. S., Seatttle, in the SODO neighborhood, south of Safeco Field. We are in the first floor, in the northwest corner of the building.
    Driving Directions / Parking Map
  • Appointment
    If you choose to talk with us in person, please call ahead to make an appointment so that we can spend time with you.
  • How are we doing?
    Seattle Public Schools is committed to providing excellent customer service. Your opinion is very important to us. Please take some time to fill out our On-line Survey.
  • Our Pledge
    To ensure the highest level of service and to maintain a positive relationship with our familiesl partners and visitors, we have created a list of expectations and guidelines that set the standard for excellent, consistent customer service in Seattle Public Schools.
    Read Our Pledge 
  • Useful Documents
    Conflict Resolution



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