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    Please review the following to see if these tips help resolve your issue:

    You sent a request for a password or username reminder, but did not get a response:

    If you do not receive an email from Source Support in your Inbox:
    • Check your Spam and Trash folders.
    • Contact the school to confirm your Source username and the email address on record at the school are the same.
    • If you still cannot reset your password, please contact: sourcesupport@seattleschools.org with the following information:
      • Brief description of the problem
      • Your full name
      • Each student's full name
      • Each student's 7 digit SPS student ID#
      • The school each student attends

    Do you have a Firewall?

    If your Source log on page does not look like this, a firewall is blocking access:
    Image of Source login screen
    Could your firewall, including a firewall on a router, be blocking these vital ports?

    • 7443
    • 443 (HTTPS)
    • 8443

    If you're not sure, please click the following link,
    or copy and paste it in the address field of your browser: 
    https://psplugins.seattleschools.org:7443/
    It should say: "It works!" on the page if the ports are not blocked.  If you do not get this message, you will need to adjust your firewall settings to allow access to the ports.

    Is Comcast your Internet Service Provider?

    If you have a Comcast router with high security settings, you need to select Minimum Security (Low).   Click here for information from Comcast that may help you adjust your settings.  Please contact Comcast directly if you feel more comfortable having them walk you through this over the phone.​

    Are you trying to log on from work?

    If so, some employers have security measures in place that may block access.  If trying to log on from work, please try from another computer or a mobile device.

    Are you using a Smart phone or mobile device?

    Please do not try to download the PowerSchool APP.  It does not support SPS customization and resources.  Instead, please use a supported browser such as Chrome or Firefox and the Source URL:  http://ps.seattleschools.org

    • Some Smart phone browsers are very new and not supported by the vendor.  Please review the list of supported browsers below, Firefox and Chrome seem to work best.
    • If you use SPS WiFi and have an old, stored password, you may need to clear it.

    Other possible issues:

    Do you have cookies enabled?

    Cookies must be enabled for http://ps.seattleschools.org and redirects.

    Is your browser compatible with the Source?

    The Source works best with the following browsers and operating systems.  Older operating systems and browsers that are no longer supported may still operate properly, but they are no longer supported by the vendor:

    Laptops and Personal Computers:

    • Windows 7:
      • IE 10 (Traditional and Metro)
      • Latest two versions of Firefox (including most current ESR release)
      • Latest two versions of Chrome
    • Windows 8:
      • IE 11 (Traditional and Metro)
      • Latest two versions of Firefox (including most current ESR release)
      • Latest two versions of Chrome
    • Windows 8.1:
      • IE 10 (Traditional and Metro)
      • Latest two versions of Firefox (including most current ESR release)
      • Latest two versions of Chrome
    • Mac OS X 10.8
      • Safari 6
      • Latest two versions of Firefox (including most current ESR release)
      • Latest two versions of Chrome
    • Mac OS X 10.9
      • Safari 7
      • Latest two versions of Firefox (including most current ESR release)
      • Latest two versions of Chrome

    NOTE: The vendor does not support Compatibility View on IE.

    Tablets:

    • Apple iPad Mini
      • iOS 6 or greater - All generations supported
    • Apple iPad
      • iOS 6 or greater - All generations supported
    • 7" - 10" Android Tablets
      • Android 2.3.3 or greater - 1024×768 minimum resolution
    • Microsoft Surface Tablets
      • Windows 8 or greater - 1024 x 768 minimum resolution

    NOTE: Amazon Kindle Fire and Barnes & Noble Nook are currently not supported.

    If you are not using one of these browsers, please consider updating or installing one of the recommended free browsers.

    Server error 500:

    This is an issue we have reported to the vendor.  When the error occurs, the application may display details about the errors which we cannot control, however, there is no personal information disclosed in that detail. If you get the message, please clear the cache on your browser, close it, reopen and try again.  Or try using a different browser.  That usually will resolve the problem.  We hope the vendor has a solution soon.

    Still Having Problems?

    If you are still having problems, please contact sourcesupport@seattleschools.org

    Contact Us

    Source Support
    sourcesupport@seattleschools.org