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A Resource for Parents,
Teachers, Administrators and Students to Communicate and
Collaborate for Academic Achievement.
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Frequently Asked
Questions
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Contact us at: sourcesupport@seattleschools.org
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How do I obtain my Student ID and
Personal Identification Number?
A notification letter containing a school-generated
Student ID Number and unique Personal Identification Number (PIN)
will be mailed to your home.
What happens if I lose my
Personal Identification Number (PIN)?
Contact your student(s) school and ask to speak with the
staff member trained in Parent Portal Procedures.
What if I forget my
password?
Check with your local school office. They will have
access to your parent passcodes.
Is this service available at all
Seattle Public Schools?
No, beginning this fall we will be offering all middle and
high schools the use of The | Source to allow parents to view some
of their child's information via the Internet.
How Often is This information
Updated?
Information is updated near hourly and therefore provides
near real-time access to student data.
What student information will I
have access to via The | Source?
The Parent Portal allows parents to view their
student’s
- Attendance
- Progress Reports
- Homework Assignments
- Course schedules
Is it safe to have this
information available on the Internet?
Accessing The | Source requires use of a school-generated
Student ID Number and unique Personal Identification Number (PIN).
Furthermore, the information that is posted to this site is merely
a copy of the real information file ensuring that no one can alter
actual permanent records through this application.
What if my student changes schools
- Will I receive a new Student ID (and have to add them to my
profile again)?
No. The Student ID and PIN do not change with change of
school. In fact, the parent would not have to change anything in
the parent account, either, from the time the student is in first
grade until s/he graduates from high school.
When I try to logon to The |
Source I receive an error message "Session Timed
Out". What does this mean?
Some users find that their attempts to start a session
result in a "timed-out" error message. This happens when a user's
Internet browser preferences have been set to prohibit the
reloading (and refreshing) of Web pages that have been previously
visited and stored in its cache.
If a browser prohibits the reloading (and refreshing) of a
Web page, it is unable to update the session ID and will return an
error.
The Solution:
Fortunately, it is easy to fix this problem! The user must change
the default settings of the browser to allow new versions of web
pages to be loaded.
IMPORTANT: Because there are many
versions of each browser in use, the exact location and the text of
each menu choice in your browser may be different from those in
these instructions.
Internet Explorer
Users (assumes version 5.x):
The setting is called "Check for newer
versions of stored pages."
Starting in the Tools menu at the top of the screen,
select:
Tools > Internet Options > Temporary Internet Files -
Settings
Under "Check for newer versions of stored pages", select:
Automatically.
Netscape
Users (assumes version 4.5/4.7):
The setting is called "Document in cache
is compared to document on network."
Starting in the Edit menu at the top of the screen,
select:
Edit > Preferences > Advanced > Cache
Under "Document in cache is compared to document on
network", select: Every time.
IF THE PROBLEM
PERSISTS...
If the above steps do not clear up the problem, you can usually
force a server reload of the search page by holding down the
[Shift] key while clicking Reload in Netscape, or by pressing
[CTRL][F5] in MS Internet Explorer.
Also, under the Tools > Internet Options >
Privacy, adjusting the privacy tab to Medium-High has helped
in some more 'stubborn" cases. Please note that the District does
not share or store visitor information by using cookies.
Finally, you can also refer to the instructions on how you
clear your cache which will clear your web browser transaction
history and possibly resolve the session timed out
problem.
How can I clear my
cache?
Here's how to ensure that your transaction information is
cleared from the cache under Microsoft Windows and the Mac OS using
today's leading browsers – this may help resolve the problem
you are experiencing with the “session timed out”
error.
What are all these Cookie Error
Messages About?
If you can't log in to The | Source, it may be because
cookies are disabled in your web browser. A cookie is a small text
file (from a web site or computer) that your Web browser saves so
that it can retrieve the information for use at a later time. Your
Web browser saves and retrieves cookies automatically, based on
behind-the-scenes commands from web sites. Web sites supply both
the cookie information and the instructions your Web browser needs
to save it, update it, or retrieve it for use.
There are several types of cookies, and you can choose
whether to allow some, none, or all of them to be saved on your
computer. If you do not allow cookies at
all, you may not be able to view some Web sites or take
advantage of customization features (such as local news and
weather, or stock quotes).
To change your settings in Internet
Explorer:
With Internet Explorer up and running:
- Press and
hold down the Alt key and tap the letter "t" once to get to the
Tools pull down menu
- On the Tools
menu, click Internet Options.
- Click the
Privacy tab.
- On the
Privacy tab, move the slider up for a higher level of privacy or
down for a lower level of privacy (Recommendation = Medium or
Medium High).
- Click
OK
- Close
Internet Explorer.
- Reopen
Internet Explorer and log in again.
If you've done all the above and you
suspect a problem is due to a corrupted install of Internet
Explorer,
click here to reach the
Microsoft download site. On that page click the top link:
"Internet Explorer 5.5 SP2". You should be able to follow the
prompts to download and install this latest release-version. Be
sure to restart your computer after installing. This will correct
Internet Explorer problems even if you already have version 5.5 SP2
installed.
To change your settings in Netscape
Navigator:
With Netscape Navigator up and running:
- Press and
hold the Alt key and tap the letter "e" once to get to the Edit
pull-down menu.
- Click
Preferences.
- When the
Preferences panel pops up, click the plus box ( [+] ) to the left
of "Advanced" in the left-side column of the Navigator
panel.
- Click the
word "Cache" below "Advanced."
- Below
"Document in cache is compared to documents on network:" click the
radial button labeled "Every time."
- Click the
"Clear Memory Cache" button.
- Click
OK.
- Click the
"Clear Disk Cache" button.
- Click
OK.
- Click OK at
the bottom of the Preferences panel.
- Close
Netscape Navigator.
- Reopen
Netscape Navigator.
Every time I try to log in, it
just takes me right back to the login page. What am I doing
wrong?
This is most likely a problem associated with the web
browser you are using. If you are using Netscape or AOL we strongly
recommend using Internet Explorer. Try using Internet Explorer, and
if the problem persists, please read our Cookie Issues
section.
How soon are grades posted
after a progress or grade reporting
period?
It takes approximately five working days in order to
prepare the students grades for processing. This includes the input
of the teacher’s grades into the computer, verifying the
marks entered, correcting any mistakes, etc. and getting them ready
to print on the report card. Grades will not be posted on The |
Source until all students grades are complete at the school site
and we are ready to print report cards.
