Customer Help Center

The Seattle School Board and Superintendent are committed to ensuring that every person is treated with respect, and that their concerns are resolved in the best interests of everyone involved.

The Customer Help Center links students, parents and community members to resources. We provide you with accurate information and problem-solving assistance. We strive to provide excellent customer service. Click here for our pledge to you.

How may we help you?

I need help locating a school employee or school service:

Please call Customer Service at (206) 252-0010. Or click here for an alphabetical list of frequently requested staff and services.

I need an answer to a question:

Are you having trouble locating information on an issue or subject? We in Customer Service can help you by locating the information you need or by putting you in touch with the right school officials. Please complete a request for service form.

I have a specific concern:

Speaking directly with the teacher or other staff member involved is often the quickest, easiest way to a solution. It's easy for a lack of communication or incorrect information to create problems. That's why we recommend customers first attempt to address their concern directly with the staff member involved.

If you are not satisfied with the results of your own efforts, or if you are not comfortable handling the problem yourself, please contact us. We can:

• Help you clarify the nature of the problem;
• Present your concern to the appropriate staff member;
• Work with all parties to reach a satisfactory solution.

• Call Customer Service at (206) 252-0010.
  Fill out the Request for Help form.
• Send an e-mail to csc@seattleschools.org

How to contact us:

Phone
(206) 252-0010

E-mail
csc@seattleschools.org

Office hours
7:30 a.m. to 4:30 p.m. weekdays

Location
The District headquarters, John Stanford Center for Educational Excellence, is at 2445 Third Ave. S., Seatttle, in the SODO neighborhood, south of Safeco Field. We are in the first floor, in the northwest corner of the building.
Driving Directions / Parking Map

Appointment
If you choose to talk with us in person, please call ahead to make an appointment so that we can spend time with you.

How are we doing?
Seattle Public Schools is committed to providing excellent customer service. Your opinion is very important to us. Please take some time to fill out our Public Comment Form.


Our Pledge
To ensure the highest level of service and to maintain a positive relationship with our familiesl partners and visitors, we have created a list of expectations and guidelines that set the standard for excellent, consistent customer service in Seattle Public Schools.
Read Our Pledge